Delete your account & data

1. Delete directly in the app

Open the I'm Alive app and sign in.

Go to Settings > Export & delete account > Danger Zone, and select Delete account.

Enter your password to confirm. Your account and all related data will be permanently deleted.

2. Request deletion by email

If you can no longer sign in, email [email protected] from the email address registered to your account, with the subject "I'm Alive account deletion request".

We will verify your identity and process the request within 30 days.

3. Data that is deleted

Account information: email, name, phone number, avatar.

Check-in configuration, check-in history, and the list of guardians / emergency contacts.

Location, shared moments and all content you created.

4. Retained data and retention period

After deletion, personal data is permanently erased from operating systems immediately and removed from backups within 30 days.

We only retain the minimum data required by law (for example invoices, payment transactions) for the statutory period, separated from your personal identity records.